Our chat service is available 24/7 so no matter when you contact us there will always be a librarian on hand to help. During library staffed opening hours we provide a locally staffed service, where you will chat to a member of Solent Library.
During evenings, weekends, and bank holidays or University closure periods, your chat may be directed to our staffed "out of hours services" in another university library which may be located anywhere in the world. If they are unable to answer your question directly they will be able refer it back to Solent library staff who will be able to respond by email accordingly.