If your the reading list splitting your references mid-word (see example below) stop using Internet Explorer and change to Chrome or Firefox.
When creating your bibliography/reading list if you get a continuing spinning wheel consider:
When using Write-N-Cite (WNC) Word can get stuck in Review Mode, this is likely due to a login issue relating to Shibboleth. You can create a separate password to use with your RefWorks account that will correct the fault.
You will then be able to login to RefWorks and WNC with your university email and new password.
There are many reasons why the citation tools, WNC and RCM, encounter errors. Using Track changes and other formatting or coding seem to adversely affect their performance.
If you encounter issues continuing to add citations using these tools:
RefWorks Citation Manager sometimes crashes in the middle of creating a Word document.
This can occur if you are adding formatting to your document or using the Review Screen or Track Changes.
If this happens:
RefWorks Citation Manager works best with text-based documents rather than those with tables/images and complex formatting or styles.
Some students have experienced issues logging in to Write-N-Cite (WNC) even though it is installed and displaying on their Word ribbon. It won’t let them login using their Solent email address and selected password and generates error messages. Using the alternative Institution login doesn’t work either as it doesn’t display any universities to select.
To resolve this and get WNC to work:
If updating these does not resolve the problem, please contact the Library for further support as you may need to delete the PQ working files.
If the RefWorks WNC tab disappears from your Word document it is likely the add-in has become disabled. You will need to reactivate this within Word.
If your references are not copying into InDesign correctly, first copy them into a Word document and from there copy them into a blank new page in InDesign.
If the formatting does not copy across correctly you can change this setting in InDesign by pressing Command K you can access the Preferences Dialog Box, select Clipboard handling and then change Paste option to All Information.
Sometimes RefWorks cannot read PDF files if they are not formatted properly.
If your reference, generated from a PDF, is incorrect, you can:
PDF items that are not journal articles are unlikely to generate correct references when dragged and dropped into RefWorks.
If you encounter problems with RefWorks, try these tips:
If you need to delete PQ files (this may help with issues around logging into Write-N-Cite):
For more information go to: