We have identified important aspects of our service which link with the wider University strategic priorities.
These fall under the headings of:
These aspects of our service are measurable and in order to provide evidence on our performance we collect statistics. These statistics are taken from across the different areas of Library and Learning Services. These are called key performance indicators (KPIs) and can be viewed below. Please note KPIs were not collected in 2020 due to the Covid-19 pandemic.
Please note: If you would like to see KPIs from previous years please contact Chris North, Library Services Manager.
Information is based on total hours networked PCs were in use within the library
| Month and Year | Use of Library Computers (in hours) |
|---|---|
| September 2024 | 2,173 |
| October 2024 | 6,933 |
| November 2024 | 8,570 |
| December 2024 | 6,699 |
| January 2025 | 6,085 |
| February 2025 | 6,220 |
| March 2025 | 9,848 |
Library Visits September 2024 to March 2025
| Month and Year | Number of Library Visits |
|---|---|
| September 2024 | 5,413 |
| October 2024 | 9,359 |
| November 2024 | 14,035 |
| December 2024 | 8,117 |
| January 2025 | 9,631 |
| February 2025 | 11,196 |
| March 2025 | 15,206 |
| Year | Number of enquiries received and answered by email |
|---|---|
| 2013 | 845 |
| 2014 | 799 |
| 2015 | 630 |
| 2016 | 600 |
| 2017 | 556 |
| 2018 | 710 |
| 2019 | 889 |
| 2020 | 1,637 |
| 2021 | 2,060 |
| 2022 | 922 |
| 2023 | 848 |
| Month and year | Respond to emails within 2 working days |
|---|---|
| January 2025 | 100% |
| February 2025 | 100% |
| March 2025 | 100% |
| April 2025 | 100% |
| May 2025 | 100% |
| June 2025 | 100% |
| July 2025 | 100% |
| August 2025 | 100% |
| September 2025 | 100% |
| October 2025 | 100% |