Annually we measure students' satisfaction levels on the service they receive.
A percentage score is given based on the percentage of students who answered 'very satisified' or 'satisfied' (on a scale from 'very satisified' to 'very dissatisfied'). The results are as follows:
| Academic year | Percentage of students who answered "very satisfied" or "satisfied" |
|---|---|
| 2019/2020 | 95% |
| 2020/2021 | 94% |
| 2021/2022 | 96% |
| 2022/2023 | 99% |
| 2023/2024 | 98% |
The National Student Survey (NSS) is a national survey, which gathers opinions from mostly final year undergraduates on the quality of their experience at the university they attended.
We present here the results that relate to the library through responses to the question "how well have the library resources (e.g. books, online services and learning spaces) supported your learning?".
During the past three years student satisfaction levels with the library have increased.
Please note, along with the rest of the University library sector, satisfaction levels decreased as a result of the COVID 19 pandemic. This is shown in the table below for the year 2020/2021 where we scored 71%. Solent Library is identified by the Office for Students as not significantly different to the national benchmark.
| Academic year | NSS Satisfaction Level Percentage |
|---|---|
| 2020/2021 | 71% |
| 2021/2022 | 83% |
| 2022/2023 | 89% |
| 2023/2024 | 89% |
| 2024/2025 | 90% |
We present here the results that relate to the libraries in the region who also gained responses to the question "the library resources (e.g. books, online services and learning spaces) have supported my learning well".
| University | Level of satisfaction in 2020/21 | Level of satisfaction in 2021/22 | Level of satisfaction in 2022/23 | Level of satisfaction in 2023/2024 | Level of satisfaction in 2024/2025 |
|---|---|---|---|---|---|
| Southampton Solent University | 71% | 83% | 89% | 89% | 90% |
| Bournemouth University | 61% | 81% | 88% | 89% | 89% |
| University of Chichester | 81% | 87% | 92% | 92% | 93% |
| University of Portsmouth | 78% | 88% | 92% | 92% | 93% |
| University of Southampton | 76% | 84% | 88% | 88% | 89% |
| University of Winchester | 65% | 81% | 87% | 85% | 81% |
A survey was held during a one week period in 2023 and 2024 in order to analyse the types of enquiry received, how they were received, and how it long it took to answer them.
A comments box was also added to enable staff to leave any relevant details about the enquiry.
In order to make the collecting of responses as simple as possible, six broad categories were chosen, each of which encompassed various related areas.
| Category | Number of enquiries received in 2023 | Number of enquiries received in 2024 |
|---|---|---|
| Environment | 9 | 26 |
| Information Support | 44 | 53 |
| IT | 95 | 77 |
| Loans | 92 | 114 |
| Resources | 79 | 62 |
| Signposting, referral, general | 235 | 166 |