We have identified important aspects of our service which link with the wider University strategic priorities.
These fall under the headings of:
These aspects of our service are measurable and in order to provide evidence on our performance we collect statistics. These statistics are taken from across the different areas of Library and Learning Services. These are called key performance indicators (KPIs) and can be viewed below. Please note KPIs were not collected in 2020 due to the Covid-19 pandemic.
Please note: If you would like to see KPIs from previous years please contact Chris North, Library Services Manager.
Library Usage September 2023 to March 2024
Information is based on total hours networked PCs were in use within the library
Library Visits October 2023 to March 2024
Number of enquiries received and answered by email
Response times by email
You can read the full report about email response times here: