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Customer Services

Key Performance Indicators

We have identified important aspects of our service which link with the wider University strategic priorities.

These fall under the headings of:

  • People experience
  • Engagement
  • Learning, teaching and student achievement

These aspects of our service are measurable and in order to provide evidence on our performance we collect statistics. These statistics are taken from across the different areas of Library and Learning Services. These are called key performance indicators (KPIs) and can be viewed below. Please note KPIs were not collected in 2020 due to the Covid-19 pandemic. 

Please note: If you would like to see KPIs from previous years please contact Chris North, Library Services Manager.

Click & Collect

During the COVID-19 pandemic we have been able to offer students a Click & Collect service. This has been a service which has been able to continue safely, even during national lockdown periods. 

The reports below outline this service and provide some key facts and figures.

Library Resource Spend

Library Usage


Library Visits

Library Visits between September 2020 and March 2021

Please note: the library was closed during January and February 2021 due to a Covid-19 lockdown