We have identified important aspects of our service which link with the wider University strategic priorities.
These fall under the headings of:
These aspects of our service are measurable and in order to provide evidence on our performance we collect statistics. These statistics are taken from across the different areas of Library and Learning Services. These are called key performance indicators (KPIs) and can be viewed below. Please note KPIs were not collected in 2020 due to the Covid-19 pandemic.
Please note: If you would like to see KPIs from previous years please contact Chris North, Library Services Manager.
During the COVID-19 pandemic we were able to offer students a Click & Collect service. This service meant we were able to safely continue providing customers with resources, even during national lockdown periods.
The reports below outline this service and provide some key facts and figures.
Library Usage September 2021 to January 2022
Information is based on total hours networked PCs were in use within the library
Library Visits October 2021 to January 2022
Information is based on the headcounts taken within the library at 11am and 3pm
Number of enquiries received and answered by email
Response times by email
You can read the full report about email response times here: