Annually we measure students' satisfaction levels on the service they receive.
A percentage score is given based on the percentage of students who answered 'very satisified' or 'satisfied' (on a scale from 'very satisified' to 'very dissatisfied'). The results are as follows:
|
2018/2019 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
|
98% |
95% |
94% |
96% |
99% |
Level of satisfaction
The National Student Survey (NSS) is a national survey, which gathers opinions from mostly final year undergraduates on the quality of their experience at the university they attended.
We present here the results that relate to the library through responses to the question "the library resources (e.g. books, online services and learning spaces) have supported my learning well".
During the past three years student satisfaction levels with the library have increased.
| 2018/2019 | 2019/2020 | 2020/2021 | 2021/2022 | 2022/2023 |
| 89% | 90% | 71%* | 83% | 89% |
*"Along with the rest of the University library sector satisfaction levels decreased as a result of the COVID 19 pandemic. Solent Library is identified by the Office for Students as not significantly different to the national benchmark"
Level of satisfaction
The National Student Survey - Regional Comparison
We present here the results that relate to the libraries in the region who also gained responses to the question "the library resources (e.g. books, online services and learning spaces) have supported my learning well".
Level of Satisfaction
A survey was held during the week of 23rd-29th January 2023 in order to analyse the types of enquiry received, how they were received, and how it long it took to answer them.
A comments box was also added to enable staff to leave any relevant details about the enquiry.
In order to make the collecting of responses as simple as possible, six broad categories were chosen, each of which encompassed various related areas.