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Customer Services

Library customer satisfaction levels

Library Customer Satisfaction Survey

Annually we measure students' satisfaction levels on the service they receive.

A percentage score is given based on the percentage of students who answered 'very satisified' or 'satisfied' (on a scale from 'very satisified' to 'very dissatisfied'). The results are as follows:

2016/2017

2017/2018  

2018/2019 

2019/2020 

2020/2021 

99%

94%

 98%

95%

100%

Level of satisfaction

NSS satisfaction levels

The National Student Survey

The National Student Survey (NSS) is a national survey, which gathers opinions from mostly final year undergraduates on the quality of their experience at the university they attended.

We present here the results that relate to the library through responses to the question "the library resources (e.g. books, online services and learning spaces) have supported my learning well".

During the past three years student satisfaction levels with the library have increased.

 

2015/2016 2016/2017 2017/2018 2018/2019 2019/2020
91% 90% 88% 89% 90%

 

Level of satisfaction

 

NSS regional comparison

The National Student Survey - Regional Comparison

We present here the results that relate to the libraries in the region who also gained responses to the question "the library resources (e.g. books, online services and learning spaces) have supported my learning well".

Level of Satisfaction

Complete our satisfaction survey