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Customer Services

FAQ

What do I do if I lose wi-fi connection in the library?

Occasionally the wi-fi in certain areas of the library temporarily drops and this means that devices lose connection to the Internet.

If this happens please wait a few minutes and then try to connect your device to our network again.

If you are unsuccessful then please visit the LT help desk on the second floor of the library.

You can also report any connectivity problems direct to the University's ICT Service Desk by completing the online form which can be found on the IT and Media portal pages.

What do I do if the temperature in the library is too hot/cold?

The air conditioning units and radiators are thermostatically controlled and should respond to fluctuations in temperature because they are automatically set to remain at comfortable levels.

However, sometimes the ambient temperature may feels too hot/cold and the thermostat needs to be adjusted manually.

If you feel too hot/cold please could you inform a member of staff who will check the thermometer in the library and liaise with Estates to rectify the situation as soon as possible.

Please remember that you can get cold drinking water from the first floor should you wish.

What do I do if there is too much noise in the library?

The library is organised into areas which cater for different styles of learning allowing for the need to talk or be silent as appropriate. Details of these areas are outlined on the where to study section of the library portal.

If you are disturbed by noise from other students please let us know as soon as possible so that we can rectify the situation and ensure noise is reduced or silence maintained as appropriate for that area.

You can either visit the help desk on the ground floor or use online chat to make us aware of any problem.

There is litter in the library, what are doing to tidy things up?

The library is cleaned on a regular basis at least twice a day with an additional daily clean during 24/7 period. We encourage all students to use the recycling bins provided however, if litter is reported and / or the library is unclean we will contact the cleaning team who will tidy things up as soon as possible.

How do I book a study/computer space?

During the Covid-19 pandemic, in order to manage the number of students visiting the library in a safe manner we make use of a booking system.

You are able to book a study/computer space by visiting our library pages.

We keep the number of study and computer spaces available under review.

How can I request or reserve a book?

During the Covid-19 pandemic, we have suspended browsing the library stock. However, all our stock is available to access via the Click & Collect service.