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A number of guides are available to help you get to grips with referencing:
This tutorial will show you some "hacks" to help make the process of producing the reference list easier. It does not touch on the tricker in-text citation process. Please note that none of the hacks is foolproof, you do still need to understand your referencing style to detect any errors. But all the hacks definitely do help
You can email firstname.lastname@example.org for help. Queries will be dealt with as quickly as possible but please allow up to 72 hours for a response from the Information team. Please note that this service does not include proof reading or checking of references.
Watch the video on setting up a RefWorks account and adding references
This short video will demonstrate some additional tools you may wish to use