RefWorks (ProQuest)

If you encounter problems with RefWorks, try these tips:

• Change your browser: Chrome or Firefox generally work best
• Remove cookies/third-party cookies, ad blockers and browser add-ons (find these options in your browser settings)
• Check your pop-up blocker settings
• Clear your cache (find this option in your browser settings) or reload your page by holding down CTRL + F5

RefWorks will discontinue certification of Internet Explorer 11 as of 1st July 2021. This follows the recommendation from Microsoft and the increasing move of IE11 users to Microsoft Edge or other preferred, faster browser options.  RefWorks will continue to support: Microsoft Edge, Firefox, Safari, Google Chrome.

What do I need to know about Internet Explorer 11 end of certification?

• RefWorks will not stop working in IE11 on July 2, 2021, however RefWorks will no longer fix any bugs specific to IE11 or test new features on IE11. Over time usability is expected to diminish.
• RefWorks will still test RefWorks Citation Manager.

When creating your bibliography/reference list if you get a continuing spinning wheel consider:

• Changing your browser (RefWorks works best in Chrome).
• Clear your cookies, in Chrome go to Settings, click on Advanced Settings and scroll down to Clear browsing data.  You can then clear the cookies by selecting Cookies and other site data and clicking Clear Data.
• If the problems continues contact the library via  referencing.support@solent.ac.uk

If your reference list splitting your references mid-word (see example below) stop using Internet Explorer and change to Chrome or Firefox. 

There are many reasons why the citation tools such as RCM encounter errors. Using Track changes and other formatting or coding seem to adversely affect their performance.

If you encounter issues continuing to add citations using these tools:

• remove the last citation you added, save the document and quit Word. Re-open Word and try inserting the citation again. If you get the same error, proceed to the next to last citation you added, delete it and then save your document, quit Word, and then reopen and try adding it again.
• If this still does not work after several attempts, you may want to remove any document templates, tables, images and tables of content from the document and see if it will work once these coded areas have been removed. 

RefWorks Citation Manager sometimes crashes in the middle of creating a Word document.

This can occur if you are adding formatting to your document or using the Review Screen or Track Changes.

If this happens:

• remove the app, re-insert it and then log back in
• use the Clear Cache feature in the side-bar

RefWorks Citation Manager works best with text-based documents rather than those with tables/images and complex formatting or styles.

If your references are not copying into InDesign correctly, first copy them into a Word document and from there copy them into a blank new page in InDesign. 

If the formatting does not copy across correctly you can change this setting in InDesign by pressing Command K you can access the Preferences Dialog Box, select Clipboard handling and then change Paste option to All Information.

Sometimes RefWorks cannot read PDF files if they are not formatted properly.  

If your reference, generated from a PDF, is incorrect, you can:

• edit it manually
• match the title or DOI using the blue flash button
• import the citation from a library resource or Google Scholar

PDF items that are not journal articles are unlikely to generate correct references when dragged and dropped into RefWorks.

For more guidance refer to Importing References from Word or PDF Files into RefWorks

If you need to re-install Reference Citation Manager - commonly after an Office 365 update has caused it to fail.  Follow these instructions.  Note you are advised to be logged into Word and you must be logged into your Office account

Instructions :

Insert -> Get Add-ins -> Admin Managed -> RefWorks Citation Manager -> Add

When you first open Get Add-ins it will say unavailable, but if you then switch to Admin Managed it should list citation manager.

If the button is grey out, then may need to check their privacy settings. From word:

File -> Account -> Account Privacy Manage Settings -> Tick “Turn on optional connected experiences”

For more guidance refer to Troubleshooting RefWorks Citation Manager (RCM)

If RCM hangs when you try and insert a reference you can try a couple of options to fix it:

1. Close the RCM panel within Word and then re-open it by clicking on RCM in the Word ribbon.  Then insert another reference - this should force existing references to format and continue to format others you add.
   
   OR:
    
2. Select a different output style (such as APA) and click update.  Then change the output style back to Harvard Solent.  This should format existing references and continue to format others you add.

You can insert a reference list by copying and pasting references from your RefWorks account instead if needed.